A done-for-you multilingual voice agent built specifically for residential maid services, commercial janitorial companies, and Airbnb turnover operators. It answers every call in English, Spanish, and 30+ other languages (French, Portuguese, Mandarin, Vietnamese, Tagalog, Arabic, and more), qualifies home size, frequency, pets, and add-ons, handles move-in and move-out deep cleans, locks in recurring bi-weekly contracts, and writes the booking card straight into Launch27, Jobber, ZenMaid, or CleanGuru. Your crew speaks Spanish. Your customers speak Spanish and a dozen other languages. Now your phone does too.
The typical residential cleaning service loses 45 to 58% of inbound booking calls because the owner is on a job site, the crew leads are in homes, and the front office does not exist. When a new caller hits voicemail asking for a first clean, they call the next name on Google. In a market where over 60% of cleaning callers in major metros speak Spanish at home, an English-only phone is a self-inflicted revenue leak.
Every cleaning company runs the same call types. Generic answering services butcher them. The Forge Voice cleaning agent runs them like a senior booker with five years at your shop.
Tenant is out Friday, new renter in Sunday. Agent captures square footage, floor count, inside-fridge and inside-oven add-ons, pet hair context, stairs, and occupancy status. Books the deep clean inside the move-out window. Realtor repeat bookings get fast-track pricing.
New customer wants ongoing service. Agent qualifies home size, frequency (weekly, bi-weekly, monthly), pets, preferred day, and any cleaner-gender preferences. Locks the recurring schedule in ZenMaid or Launch27 with credit card on file. Bilingual SMS confirmation goes out.
Office manager calls asking about nightly cleaning for a 15,000 sq ft office. Agent captures floor count, trash and restroom count, cleaning frequency, after-hours access, insurance requirements, and books the walkthrough with your commercial sales lead.
GC calls after a remodel or new-build handover. Agent runs the post-construction qualification: drywall dust, paint overspray, appliance peel-offs, window cleaning, final-walk staging. Books the specialty crew at post-con pricing, not regular maid pricing.
STR owner needs same-day flips between 11 AM checkout and 4 PM check-in. Agent captures property addresses, smart-lock codes, linen handling, turnover windows, and locks recurring STR rotations. Time-critical flags surface on your STR crew route.
Caller speaks Spanish. Agent answers in Spanish on the first ring, runs the full qualification in Spanish, captures the customer's language preference, and flags the booking so dispatch assigns a Spanish-speaking cleaner. Zero awkward doorstep language friction.
A structured launch program, not a self-serve signup. Tuned specifically for the residential and janitorial cleaning booking workflow.
Ninety-minute working call with you and your booker. We map call types, service tiers, pricing table, add-ons, crew assignment rules, and CRM write-back logic.
We wire Launch27, Jobber, ZenMaid, CleanGuru, or Service Fusion, build the bilingual knowledge base, load your pricing table, and produce the custom brand voice.
You approve the staging calls, we port or forward the line, and the agent starts booking cleans the moment you say go.
Thirty days of active tuning by your launch engineer plus a written optimization scorecard. By day 30 the agent sounds like a veteran booker.
You do not buy a tool. You get a ready-to-run bilingual booking system tuned to cleaning-service call flow, wired to your CRM stack, and actively optimized by the Forge team.
We sit with you and your booker, document every call type, pricing matrix, add-on menu, service-area ZIPs, crew assignment rules, and exactly how bookings move from phone to cleaner at the door.
A single bilingual voice that matches your brand. Warm, friendly, trustworthy. Same voice greets the English homeowner and the Spanish-speaking mom booking her first clean. Brand consistency never breaks.
Full pricing matrix (home size x frequency), add-ons (fridge, oven, windows, cabinets, laundry), service-area ZIPs, crew languages, move-out checklists, STR logistics, commercial tiers, and objection responses. Bilingual.
Launch27, Jobber, ZenMaid, CleanGuru, Service Fusion, Booking Koala, MaidCentral, or a custom webhook. Booking cards write back with job type, transcript, language flag, and add-ons the moment the caller hangs up.
Your Forge dashboard. Real-time calls, bilingual transcripts, booking queue, missed-call recovery, and recurring-contract pipeline. Team seats for owner, booker, and crew leads.
Your launch engineer listens to calls daily, adjusts qualification thresholds, retrains on edge cases. By day 30 the agent sells recurring bi-weekly the way your best booker would.
Spanish callers get flagged on the booking card. Dispatch assigns a Spanish-speaking cleaner. The cleaner who rings the doorbell speaks the same language as the customer who called. That small bridge keeps retention.
Every one-off deep clean call gets the recurring offer at the exact price you set. Customer says yes, agent reads terms, captures consent, and locks the bi-weekly schedule in your CRM with card on file, before the call ends.
Thirty-minute working call with your Forge strategist. We review what converted, what leaked, and what to tune next. Written scorecard, prioritized action list.
Simple monthly retainer. Usage passthrough at a flat rate, no per-call surprises.
Not a refund gimmick. An outcome commitment. We track every recovered missed call, every first-clean booking, every recurring bi-weekly conversion in your dashboard. If the agent does not hit the booking threshold we agree on during discovery, the next month of retainer is waived while we keep tuning.
We only take on cleaning companies we believe we can win for. If discovery shows it is not a fit, we will tell you before you sign.
Cleaning industry coaches, Launch27 and ZenMaid integrators, franchise consultants, janitorial supply reps, and STR management groups. Send us cleaning clients and we split the profit with you fifty-fifty for the lifetime of the account. No cap, no sunset, no quarterly reset. You bring the trust, we run the product, both sides win.
Applications reviewed within 48 hours. We approve partners we believe can win. Once approved, you get a unique referral link, the full asset vault, and a Slack channel with our team.
Apply to the Program →Yes. We wire it into Launch27, Jobber, ZenMaid, CleanGuru, Service Fusion, Booking Koala, MaidCentral, or a custom webhook. The agent writes the booking card with home size, frequency, add-ons, pet and access notes, and pushes it onto your crew schedule the moment the caller hangs up.
This is the whole point. Most cleaning businesses run Spanish-speaking crews but answer calls in English or not at all. The agent captures the customer's preferred language, flags the job card, and your dispatcher assigns a language-matched cleaner. The customer who called in Spanish gets a cleaner who speaks Spanish. Awkward language friction on the doorstep disappears.
Yes. Short-term rental owners run tight windows. Checkout at 11, check-in at 4. The agent captures property address, key or smart-lock access, bed and bath count, linen handling, and the exact turnover window. Jobs push onto your STR crew route with time pressure flagged. Recurring property rotations get locked in.
The agent reads your tipping policy exactly as you script it: whether tips are included in service, split among the crew, or optional at the customer's discretion. Payment method (card on file, ACH, Venmo for STR owners) gets captured on-call and confirmed in the SMS booking receipt. No surprises at the door.
Yes. Commercial callers run a separate qualification flow. The agent captures square footage, floor count, trash and restroom count, cleaning frequency (nightly, three nights a week, weekly), after-hours access, insurance requirements, and the decision-maker. Books the walkthrough with your commercial sales lead, not the residential dispatcher.
Yes. Move-in and move-out calls run the deep-clean qualification script. The agent captures square footage, floor count, inside-of-fridge and inside-of-oven add-ons, pet hair, stairs, and whether the property is occupied during the clean. Realtor and property-manager repeat bookings get tagged for fast-track pricing.
For recurring service, the agent qualifies home size, frequency preference (weekly, bi-weekly, monthly), pet count, preferred cleaner gender if any, preferred day, and books the first clean. The recurring schedule locks in ZenMaid or Launch27 with credit card on file. Customer gets a bilingual SMS confirmation.
Most cleaning companies are live on a forwarded number within 5 to 7 business days. We ingest your pricing tiers, service menu, crew schedule, and CRM, you review sample calls in English, Spanish, or any of the other languages your customers speak, then we port the line. Expedited 72-hour fast-track available for shops entering peak move-out season (May, August, December).
Yes. You either forward your existing number to the Forge Voice number we provision, or we port it fully. Caller ID, voicemail fallback, and team routing continue to work. Your customers still dial the same number they have known for years.
A human answering service reads a script, misquotes home sizes, and forwards weak intake to your booker. The Forge Voice cleaning agent qualifies against your actual pricing matrix, converts one-off callers to bi-weekly recurring on the call, handles Spanish speakers on the first ring, writes the booking in Launch27 or ZenMaid directly, and does all of this for a flat monthly fee that does not scale with call volume.
Forge Voice is one product in a suite built for service businesses that want to stop losing revenue to operational drag.
The full Forge Voice product in 30+ languages. Any service vertical.
The text-side twin to Forge Voice. Same intake, over SMS and website chat.
Secure client portal for service contracts, commercial insurance docs, and recurring-plan paperwork.
Invoicing, reminders, and review collection for service-business operators.
Call the Forge Voice demo right now. Talk to the cleaning agent. Ask it about a bi-weekly signup in Spanish. When you are ready, claim your launch slot.