A done-for-you multilingual voice agent built specifically for HVAC contractors. It answers every call in English, Spanish, and 30+ other languages (French, Portuguese, Mandarin, Vietnamese, Tagalog, Arabic, and more), triages no-heat and no-cool emergencies, parses service-area ZIPs, routes commercial chiller outages, and writes the dispatch card straight into ServiceTitan, Housecall Pro, or Jobber. You stop losing the 3 AM call. You stop losing the tenant who does not speak English. You stop losing summer Saturday altogether.
The typical HVAC shop loses 27-41% of its inbound calls to voicemail, busy signals, or after-hours gaps. On a 98-degree Saturday, that gap turns into a crisis. Your best techs are already in the field. Your office manager cannot answer eight ringing lines. The caller on hold hangs up and calls the next guy on Google Maps.
Every HVAC shop has the same call types. Most phone trees butcher them. The Forge Voice HVAC agent runs them like a senior dispatcher with five years at your shop.
Apartment complex tenant calls at 11 PM reporting no heat. Agent confirms the tenant's unit, pulls the property management billing account, validates coverage, books the service window, and texts confirmation in the tenant's preferred language. Property manager gets a copy automatically.
Facilities manager calls at 2 AM reporting a chiller alarm. Agent captures building address, unit tag, the alarm code if they have it, confirms the authorized PO contact, and pages the commercial on-call tech with a structured incident brief. Priority routing, not general queue.
Homeowner calls asking about the spring AC tune-up their neighbor just had. Agent qualifies unit age, pulls the existing customer record if any, offers the next three maintenance slots, books the one they pick, and takes the payment deposit if your plan requires one.
Caller outside your service radius reaches the line. Agent validates the ZIP, explains the service area in a friendly tone, offers a referral message if you have one configured, and logs the call so you can still track demand pressure in adjacent markets.
Homeowner researching a system replacement calls during lunch. Agent qualifies home size, existing equipment, electrical panel info, timeline urgency, and financing interest. Books the in-home consultation with your comfort advisor, not the service tech.
Existing customer calls about a repeat symptom. Agent looks up the prior ticket, asks the five diagnostic questions you want asked, and routes back to the original tech if their schedule allows. Warranty work never dies in voicemail purgatory.
A structured launch program, not a self-serve signup. Tuned specifically for the HVAC dispatch workflow.
Ninety-minute working call with you and your dispatcher. We map call types, on-call rotation, emergency criteria, service-area ZIPs, and CRM write-back rules.
We wire ServiceTitan, Housecall Pro, or Jobber, build the multilingual knowledge base, load your price book, and produce the custom brand voice.
You approve the staging calls, we port or forward the line, and the agent starts routing dispatch the moment you say go.
Thirty days of active tuning by your launch engineer plus a written optimization scorecard. By day 30 the agent sounds like a veteran dispatcher.
You do not buy a tool. You get a ready-to-run multilingual answering system tuned to HVAC call flow, wired to your dispatch stack, and actively optimized by the Forge team.
We sit with you and your dispatcher, document every call type, the on-call rotation, emergency thresholds, service-area ZIPs, and exactly how jobs move from phone to truck.
A single multilingual voice that matches your brand. Warm, confident, direct. Same voice greets the English homeowner, the Spanish-speaking tenant, and the Mandarin or Vietnamese property owner. Brand consistency never breaks.
Price book, maintenance plan tiers, service-area ZIP list, equipment brands you service, warranty rules, property management accounts, financing options, and objection responses. Delivered in every language your callers speak.
ServiceTitan, Housecall Pro, Jobber, FieldEdge, GorillaDesk, or a custom webhook. Job cards write back with urgency tag, transcript, and equipment data the moment the caller hangs up.
Your Forge dashboard. Real-time calls, multilingual transcripts in every language captured, emergency queue, missed-call recovery, and pipeline value attribution. Team seats for dispatcher, owner, and service manager.
Your launch engineer listens to calls daily, adjusts triage thresholds, retrains on edge cases. By day 30 the agent routes your shop the way a senior dispatcher would.
No-cool in summer, no-heat in winter, elderly or infant in home, commercial life-safety. You define the escalation. The agent pages the on-call tech, not the general queue.
Multi-family accounts get their own call flow. The agent confirms the tenant's unit, validates the master contract, and routes billing to the property manager automatically.
Thirty-minute working call with your Forge strategist. We review what converted, what leaked, and what to tune next. Written scorecard, prioritized action list.
Simple monthly retainer. Usage passthrough at a flat rate, no per-call surprises.
Not a refund gimmick. An outcome commitment. We track every recovered missed call, every service booking, every dispatched emergency in your dashboard. If the agent does not hit the recovery threshold we agree on during discovery, the next month of retainer is waived while we keep tuning.
We only take on HVAC shops we believe we can win for. If discovery shows it is not a fit, we will tell you before you sign.
HVAC consultants, coaches, CRM integrators, and supply house reps. Send us HVAC clients and we split the profit with you fifty-fifty for the lifetime of the account. No cap, no sunset, no quarterly reset. You bring the trust, we run the product, both sides win.
Applications reviewed within 48 hours. We approve partners we believe can win. Once approved, you get a unique referral link, the full asset vault, and a Slack channel with our team.
Apply to the Program →Yes. The agent takes unlimited concurrent calls. When a 98-degree Saturday triples your inbound volume, every caller still gets answered on the first ring, triaged by urgency, and routed to the right dispatcher or on-call tech. Your phone lines never queue or roll to voicemail again.
Yes. We wire it directly into ServiceTitan, Housecall Pro, Jobber, FieldEdge, GorillaDesk, or a custom dispatch webhook. The agent writes the job card, attaches the transcript, tags urgency level, and surfaces it on your dispatch board the moment the caller hangs up.
The agent asks for symptoms, unit age, and whether anyone elderly, ill, or an infant is in the home. No-cool or no-heat calls with vulnerable occupants get flagged as emergency and SMS-blasted to your on-call tech within seconds. Routine maintenance and tune-up calls get booked into the next available maintenance window.
Yes, and this is where most HVAC shops lose the most money. The agent answers Spanish-speaking tenants on the first word, confirms the property-management billing account, captures unit number, and books the service window while the tenant is still on the line. No more voicemails the property manager never calls back on.
Yes. You give us your service ZIPs and the agent validates the caller address on the fly. Out-of-area callers get a polite decline with a referral message if you configure one. In-area callers move straight to qualifying and booking. No more dispatch driving 40 minutes to a call you would have rejected.
Yes. Commercial callers get a different qualification flow. The agent captures building address, unit type (chiller, RTU, split), whether the facility is occupied, any life-safety systems affected, and the authorized PO contact. Commercial after-hours calls route to your commercial on-call tech with pager-style escalation.
Most HVAC shops are live on a forwarded number within 5 to 7 business days. We ingest your price book, service menu, on-call schedule, and CRM, you review sample calls, then we port the line. Expedited 72-hour fast-track available for shops entering peak season.
Yes. You either forward your existing number to the Forge Voice number we provision, or we port it fully. Caller ID, voicemail fallback, and team routing continue to work. Your customers still dial the same number.
A human answering service reads a script, misreads unit types, and forwards bad intake to your dispatcher. The Forge Voice HVAC agent triages against your price book, writes the job card in ServiceTitan directly, pages the on-call tech based on your escalation rules, and does it all in Spanish or English on the first ring, every time, for a flat monthly fee that does not scale with call volume.
Forge Voice is one product in a suite built for service businesses that want to stop losing revenue to operational drag.
The full Forge Voice product in 30+ languages. Any service vertical.
The text-side twin to Forge Voice. Same intake, over SMS and website chat.
Secure client portal for service contracts, permits, estimates, and warranty docs.
Invoicing, reminders, and review collection for trade-business operators.
Call the Forge Voice demo right now. Talk to the HVAC agent. Ask it about an after-hours no-cool call in Spanish. When you are ready, claim your launch slot.