A done-for-you multilingual voice agent built specifically for plumbing contractors. It answers every call in English, Spanish, and 30+ other languages (French, Portuguese, Mandarin, Vietnamese, Tagalog, Arabic, and more), triages flood-versus-drip urgency, parses service-area ZIPs, routes commercial backflow failures, and writes the dispatch card straight into ServiceTitan, Housecall Pro, Jobber, or RazorSync. You stop losing the 2 AM water heater call. You stop losing the property-management tenant who does not speak English. You stop losing the freeze-event Monday altogether.
The typical plumbing shop loses 29-43% of its inbound calls to voicemail, busy signals, or after-hours gaps. On a freeze-event morning, that gap becomes a catastrophe. Your best plumbers are already under a crawlspace. Your office manager cannot answer twelve ringing lines. The homeowner watching water pour through the ceiling hangs up and calls whoever picks up first.
Every plumbing shop has the same call types. Most phone trees butcher them. The Forge Voice plumbing agent runs them like a senior dispatcher with five years at your shop.
Homeowner calls at 3 AM with a burst supply line flooding the kitchen. Agent walks them to the main shutoff valve on the line, confirms urgency tier, pulls equipment history if they are an existing customer, and pages the on-call plumber with the full incident brief. ETA texted in whatever language they called in.
Facilities manager calls about annual certified backflow testing. Agent captures building type, device count, annual compliance deadline, and the authorized PO contact. Books the certified tester in the next available commercial slot and flags the ticket for state reporting compliance.
Property manager calls for a quarterly maintenance rotation across 14 units. Agent pulls the master contract, confirms access windows for each unit, books the full sweep, and drops calendar invites to the building super and the assigned plumbing crew.
Homeowner calls with a sewer smell and slow multi-fixture drains. Agent runs the diagnostic tree (single fixture versus whole house, smell versus visible water, cleanout access), captures age of home, and books a camera inspection with prep instructions texted before the appointment.
Homeowner with a failed heater calls during lunch. Agent qualifies tank versus tankless, gas versus electric, household size, existing location, and timeline. Books the in-home estimate with your comfort advisor and texts financing pre-qualification link if that is part of your program.
Existing customer calls about a repeat symptom. Agent looks up the prior ticket, asks the five diagnostic questions you want asked, and routes back to the original plumber if their schedule allows. Warranty work never dies in voicemail purgatory.
A structured launch program, not a self-serve signup. Tuned specifically for the plumbing dispatch workflow.
Ninety-minute working call with you and your dispatcher. We map call types, on-call rotation, urgency tier definitions, service-area ZIPs, and CRM write-back rules.
We wire ServiceTitan, Housecall Pro, Jobber, or RazorSync, build the multilingual knowledge base, load your price book, and produce the custom brand voice.
You approve the staging calls, we port or forward the line, and the agent starts routing dispatch the moment you say go.
Thirty days of active tuning by your launch engineer plus a written optimization scorecard. By day 30 the agent sounds like a veteran dispatcher.
You do not buy a tool. You get a ready-to-run multilingual answering system tuned to plumbing call flow, wired to your dispatch stack, and actively optimized by the Forge team.
We sit with you and your dispatcher, document every call type, the on-call rotation, urgency tier thresholds, service-area ZIPs, and exactly how jobs move from phone to truck.
A single multilingual voice that matches your brand. Warm, confident, direct. Same voice greets the English homeowner, the Spanish-speaking tenant, and the Mandarin or Vietnamese building super. Brand consistency never breaks.
Price book, flat-rate diagnostic fees, service-area ZIP list, brands you service, warranty rules, property-management accounts, financing options, and objection responses. Delivered in every language your callers speak.
ServiceTitan, Housecall Pro, Jobber, RazorSync, FieldEdge, or a custom webhook. Job cards write back with urgency tier, transcript, and equipment data the moment the caller hangs up.
Your Forge dashboard. Real-time calls, multilingual transcripts, emergency queue, missed-call recovery, and pipeline value attribution. Team seats for dispatcher, owner, and service manager.
Your launch engineer listens to calls daily, adjusts triage thresholds, retrains on edge cases. By day 30 the agent routes your shop the way a senior dispatcher would.
Active flow, shutoff failure, sewage backup, gas smell, elderly or infant occupants. You define the tiers. The agent pages the on-call plumber, not the general queue.
Multi-family accounts get their own call flow. The agent confirms the tenant's unit, validates the master contract, and routes billing to the property manager automatically.
Thirty-minute working call with your Forge strategist. We review what converted, what leaked, and what to tune next. Written scorecard, prioritized action list.
Simple monthly retainer. Usage passthrough at a flat rate, no per-call surprises.
Not a refund gimmick. An outcome commitment. We track every recovered missed call, every service booking, every dispatched emergency in your dashboard. If the agent does not hit the recovery threshold we agree on during discovery, the next month of retainer is waived while we keep tuning.
We only take on plumbing shops we believe we can win for. If discovery shows it is not a fit, we will tell you before you sign.
Plumbing consultants, coaches, CRM integrators, and supply house reps. Send us plumbing clients and we split the profit with you fifty-fifty for the lifetime of the account. No cap, no sunset, no quarterly reset. You bring the trust, we run the product, both sides win.
Applications reviewed within 48 hours. We approve partners we believe can win. Once approved, you get a unique referral link, the full asset vault, and a Slack channel with our team.
Apply to the Program →Yes. The agent takes unlimited concurrent calls. When a freeze event triples your inbound volume overnight, every caller still gets answered on the first ring, triaged by flood severity, and routed to the right on-call plumber. Your phone lines never queue or roll to voicemail again.
Yes. We wire it directly into ServiceTitan, Housecall Pro, Jobber, RazorSync, FieldEdge, or a custom dispatch webhook. The agent writes the job card, attaches the multilingual transcript, tags urgency level, and surfaces it on your dispatch board the moment the caller hangs up.
The agent asks a short triage tree. Active water flow, water shutoff status, standing water in living space, ceiling bowing or electrical exposure, and whether the home is occupied. Any one of those flips the call to emergency and SMS-blasts the on-call plumber within seconds. Slow drips and running toilets get booked into the next regular service window.
You define the tiers during discovery. Tier one is active flooding, sewage backup, gas smell, and no-water in an occupied home. Tier two is hot-water loss with elderly or infant occupants, commercial backflow failures, and multi-family leaks affecting multiple units. Tier three is everything else. Each tier has its own on-call route and SLA.
Yes. Your on-call rotation lives inside the agent. It knows who is on tonight, who carries the commercial pager, who handles sewer line work, and who backs up if the primary does not respond in your defined SLA window. Escalation runs automatically and logs every page attempt on the dispatch card.
Yes, and this is where most plumbing shops lose the most money. The agent answers Spanish-speaking tenants on the first word, confirms the property-management billing account, captures unit number and symptom, and books the service window while the tenant is still on the line. No more voicemails the property manager never calls back on.
Most plumbing shops are live on a forwarded number within 5 to 7 business days. We ingest your price book, service menu, on-call schedule, and CRM, you review sample calls, then we port the line. Expedited 72-hour fast-track available for shops entering a freeze-risk window.
Forge Voice is one product in a suite built for service businesses that want to stop losing revenue to operational drag.
The text-side twin to Forge Voice. Same intake, over SMS and website chat.
Secure client portal for service contracts, permits, estimates, and warranty docs.
The full Forge Voice product in 30+ languages. Any service vertical.
Invoicing, reminders, and review collection for trade-business operators.
Call the Forge Voice demo right now. Talk to the plumbing agent. Ask it about an after-hours water heater leak in Spanish. When you are ready, claim your launch slot.