Forge Dispatch is an AI co-pilot that bolts onto your existing field service software, or runs standalone if you do not have one. Crew confirmation calls, customer ETA texts, weather and traffic schedule adjustments, after-hours reschedules, all handled. Your humans focus on the crew, not the keyboard.
If you already run on ServiceTitan, Jobber, HouseCallPro, Workiz, or FieldEdge, the bolt-on is what you want. If you do not yet have a field service platform and your fleet is large enough that the schedule is the bottleneck, the managed tier puts Forge in charge of the dispatch board.
Your FSM handles the schedule. Forge handles the conversations.
Start the bolt-onForge owns the dispatch board, you own the customer.
Talk to usA clear line between what the agent does on its own and what stays a human decision. No surprises, no shadow handoffs.
| Task | Forge Dispatch handles | Your team keeps |
|---|---|---|
| Crew confirmation calls (are they coming?) | Yes | No |
| Customer ETA texts ("Tech is 12 min out") | Yes | No |
| Weather and traffic re-routing on the fly | Yes | No |
| After-hours reschedule conversations | Yes | No |
| New job intake from your number | Yes | No |
| Final pricing and quoting decisions | No | Yes |
| Crew safety and on-site decisions | No | Yes |
| Dispute resolution with the customer | No (escalates to you) | Yes |
Forge Dispatch is the conversational layer on top of the FSM you already pay for. We are not trying to compete with the dispatch board you already trust.
We respect that you have already paid for ServiceTitan or Jobber. Those platforms are excellent at the structured work: drag-and-drop scheduling, route optimization, invoicing, payroll. They are not designed to spend the day on the phone with your customers and crew.
That is the gap Forge Dispatch fills. Forge does not replace your FSM. We make the part it is not great at, the constant hum of phone calls and texts, go away. Your dispatcher stops triaging "what time is the truck coming?" and starts running the day. Your crew stops getting interrupted by customers checking in. Your after-hours line stops dropping reschedules into a black hole.
If you are on Jobber or HouseCallPro, the bolt-on installs in days, not months. If you are on ServiceTitan or Workiz, same story. The FSM keeps the schedule. Forge keeps the conversations. If you do not yet have an FSM and the schedule itself is the bottleneck, the managed tier owns the dispatch board end to end.
Automatic on dispatch, automatic on delay, automatic on completion. Customers stop calling to ask where the truck is.
Start-of-day, end-of-job, on-the-way, and exception updates. The agent confirms the crew is rolling and pings you only on real exceptions.
Job runs long, weather kills the day, crew calls in sick. The agent rebalances against your business rules and notifies the affected customers.
Pulls weather and traffic feeds and proactively flags days where the schedule needs to shift. Asks for human approval on the changes that matter.
ServiceTitan, Jobber, HouseCallPro, Workiz, FieldEdge, ServiceFusion. The Co-Pilot tier wires into whichever one you already run.
Full schedule ownership, multi-crew coordination, custom routing rules per region, and a dedicated specialized engineer for the first 30 days.
Two minutes of context up front saves us both a discovery call. We respond inside one business day.