The AI receptionist that books emergency HVAC calls at 3 AM, in any language.
A done-for-you multilingual voice agent built specifically for HVAC contractors. It answers every call in English, Spanish, and 30+ other languages (French, Portuguese, Mandarin, Vietnamese, Tagalog, Arabic, and more), triages no-heat and no-cool emergencies, parses service-area ZIPs, routes commercial chiller outages, and writes the dispatch card straight into ServiceTitan, Housecall Pro, or Jobber. You stop losing the 3 AM call. You stop losing the tenant who does not speak English. You stop losing summer Saturday altogether.
Every missed call is a job your competitor just won.
The typical HVAC shop loses 27-41% of its inbound calls to voicemail, busy signals, or after-hours gaps. On a 98-degree Saturday, that gap turns into a crisis. Your best techs are already in the field. Your office manager cannot answer eight ringing lines. The caller on hold hangs up and calls the next guy on Google Maps.
Built for the calls your office manager dreads.
Every HVAC shop has the same call types. Most phone trees butcher them. The Forge Voice HVAC agent runs them like a senior dispatcher with five years at your shop.
Multi-Family Tenant Calls
Apartment complex tenant calls at 11 PM reporting no heat. Agent confirms the tenant's unit, pulls the property management billing account, validates coverage, books the service window, and texts confirmation in the tenant's preferred language. Property manager gets a copy automatically.
Commercial Chiller Emergency
Facilities manager calls at 2 AM reporting a chiller alarm. Agent captures building address, unit tag, the alarm code if they have it, confirms the authorized PO contact, and pages the commercial on-call tech with a structured incident brief. Priority routing, not general queue.
Residential Maintenance Scheduling
Homeowner calls asking about the spring AC tune-up their neighbor just had. Agent qualifies unit age, pulls the existing customer record if any, offers the next three maintenance slots, books the one they pick, and takes the payment deposit if your plan requires one.
Out-of-Area Filter
Caller outside your service radius reaches the line. Agent validates the ZIP, explains the service area in a friendly tone, offers a referral message if you have one configured, and logs the call so you can still track demand pressure in adjacent markets.
New Install Quote Requests
Homeowner researching a system replacement calls during lunch. Agent qualifies home size, existing equipment, electrical panel info, timeline urgency, and financing interest. Books the in-home consultation with your comfort advisor, not the service tech.
Warranty and Return Visits
Existing customer calls about a repeat symptom. Agent looks up the prior ticket, asks the five diagnostic questions you want asked, and routes back to the original tech if their schedule allows. Warranty work never dies in voicemail purgatory.
From kickoff to live dispatch in seven days.
A structured launch program, not a self-serve signup. Tuned specifically for the HVAC dispatch workflow.
Dispatch Discovery
Ninety-minute working call with you and your dispatcher. We map call types, on-call rotation, emergency criteria, service-area ZIPs, and CRM write-back rules.
Build & Integrate
We wire ServiceTitan, Housecall Pro, or Jobber, build the multilingual knowledge base, load your price book, and produce the custom brand voice.
Go Live
You approve the staging calls, we port or forward the line, and the agent starts routing dispatch the moment you say go.
Tuned & Reviewed
Thirty days of active tuning by your launch engineer plus a written optimization scorecard. By day 30 the agent sounds like a veteran dispatcher.
A complete, done-for-you HVAC phone program.
You do not buy a tool. You get a ready-to-run multilingual answering system tuned to HVAC call flow, wired to your dispatch stack, and actively optimized by the Forge team.
Dispatch Workflow Mapping
We sit with you and your dispatcher, document every call type, the on-call rotation, emergency thresholds, service-area ZIPs, and exactly how jobs move from phone to truck.
Custom Brand Voice (EN + ES + 28 more)
A single multilingual voice that matches your brand. Warm, confident, direct. Same voice greets the English homeowner, the Spanish-speaking tenant, and the Mandarin or Vietnamese property owner. Brand consistency never breaks.
HVAC Knowledge Base
Price book, maintenance plan tiers, service-area ZIP list, equipment brands you service, warranty rules, property management accounts, financing options, and objection responses. Delivered in every language your callers speak.
Dispatch CRM Integration
ServiceTitan, Housecall Pro, Jobber, FieldEdge, GorillaDesk, or a custom webhook. Job cards write back with urgency tag, transcript, and equipment data the moment the caller hangs up.
Live Command Center
Your Forge dashboard. Real-time calls, multilingual transcripts in every language captured, emergency queue, missed-call recovery, and pipeline value attribution. Team seats for dispatcher, owner, and service manager.
30 Days of Active Tuning
Your launch engineer listens to calls daily, adjusts triage thresholds, retrains on edge cases. By day 30 the agent routes your shop the way a senior dispatcher would.
Emergency Routing Rules
No-cool in summer, no-heat in winter, elderly or infant in home, commercial life-safety. You define the escalation. The agent pages the on-call tech, not the general queue.
Property Management Flows
Multi-family accounts get their own call flow. The agent confirms the tenant's unit, validates the master contract, and routes billing to the property manager automatically.
Monthly Optimization
Thirty-minute working call with your Forge strategist. We review what converted, what leaked, and what to tune next. Written scorecard, prioritized action list.
Priced for shops that refuse to miss another summer.
Simple monthly retainer. Usage passthrough at a flat rate, no per-call surprises.
- 1,000 included minutes / mo
- 1 location
- English and Spanish native
- One CRM integration
- Email dispatch brief after every call
- Live dashboard, one seat
- 2,000 included minutes / mo
- Up to 3 locations
- Custom brand voice clone
- ServiceTitan or HCP integration
- Emergency SMS routing
- Missed-call recovery campaigns
- Live dashboard, five seats
- Custom minute pool
- Unlimited locations
- Commercial intake flow
- Priority human escalation tier
- Dedicated strategist, weekly review
- Procurement, security, and SLA review
Guarantee
If the agent does not recover at least 15 booked service calls in month one, month two is on us.
Not a refund gimmick. An outcome commitment. We track every recovered missed call, every service booking, every dispatched emergency in your dashboard. If the agent does not hit the recovery threshold we agree on during discovery, the next month of retainer is waived while we keep tuning.
We only take on HVAC shops we believe we can win for. If discovery shows it is not a fit, we will tell you before you sign.
Refer an HVAC shop. Get paid every month they stay.
HVAC consultants, coaches, CRM integrators, and supply house reps. Send us HVAC clients and we split the profit with you fifty-fifty for the lifetime of the account. No cap, no sunset, no quarterly reset. You bring the trust, we run the product, both sides win.
Applications reviewed within 48 hours. We approve partners we believe can win. Once approved, you get a unique referral link, the full asset vault, and a Slack channel with our team.
Apply to the Program →Frequently asked, honestly answered.
Can the AI receptionist handle the summer AC emergency spike?
Yes. The agent takes unlimited concurrent calls. When a 98-degree Saturday triples your inbound volume, every caller still gets answered on the first ring, triaged by urgency, and routed to the right dispatcher or on-call tech. Your phone lines never queue or roll to voicemail again.
Does it integrate with ServiceTitan, Housecall Pro, or Jobber?
Yes. We wire it directly into ServiceTitan, Housecall Pro, Jobber, FieldEdge, GorillaDesk, or a custom dispatch webhook. The agent writes the job card, attaches the transcript, tags urgency level, and surfaces it on your dispatch board the moment the caller hangs up.
How does it route emergency versus routine HVAC calls?
The agent asks for symptoms, unit age, and whether anyone elderly, ill, or an infant is in the home. No-cool or no-heat calls with vulnerable occupants get flagged as emergency and SMS-blasted to your on-call tech within seconds. Routine maintenance and tune-up calls get booked into the next available maintenance window.
Can it handle Spanish-speaking tenant calls from property management buildings?
Yes, and this is where most HVAC shops lose the most money. The agent answers Spanish-speaking tenants on the first word, confirms the property-management billing account, captures unit number, and books the service window while the tenant is still on the line. No more voicemails the property manager never calls back on.
Does it parse service-area ZIP codes and decline out-of-area calls?
Yes. You give us your service ZIPs and the agent validates the caller address on the fly. Out-of-area callers get a polite decline with a referral message if you configure one. In-area callers move straight to qualifying and booking. No more dispatch driving 40 minutes to a call you would have rejected.
Can it handle commercial chiller and rooftop unit emergency intake?
Yes. Commercial callers get a different qualification flow. The agent captures building address, unit type (chiller, RTU, split), whether the facility is occupied, any life-safety systems affected, and the authorized PO contact. Commercial after-hours calls route to your commercial on-call tech with pager-style escalation.
How long does it take to go live for an HVAC company?
Most HVAC shops are live on a forwarded number within 5 to 7 business days. We ingest your price book, service menu, on-call schedule, and CRM, you review sample calls, then we port the line. Expedited 72-hour fast-track available for shops entering peak season.
Can I keep my existing dispatch number?
Yes. You either forward your existing number to the Forge Voice number we provision, or we port it fully. Caller ID, voicemail fallback, and team routing continue to work. Your customers still dial the same number.
How is this different from a regular answering service?
A human answering service reads a script, misreads unit types, and forwards bad intake to your dispatcher. The Forge Voice HVAC agent triages against your price book, writes the job card in ServiceTitan directly, pages the on-call tech based on your escalation rules, and does it all in Spanish or English on the first ring, every time, for a flat monthly fee that does not scale with call volume.
See the rest of the Forge stack.
Forge Voice is one product in a suite built for service businesses that want to stop losing revenue to operational drag.
General Voice Page
The full Forge Voice product in 30+ languages. Any service vertical.
AI SMS + Web Chat
The text-side twin to Forge Voice. Same intake, over SMS and website chat.
Client Document Vault
Secure client portal for service contracts, permits, estimates, and warranty docs.
Back-Office Automation
Invoicing, reminders, and review collection for trade-business operators.
Stop losing the 3 AM emergency call.
Call the Forge Voice demo right now. Talk to the HVAC agent. Ask it about an after-hours no-cool call in Spanish. When you are ready, claim your launch slot.