Every 2 AM bedbug call. Every Spanish-speaking property manager. Booked for morning treatment.
A done-for-you multilingual voice agent built specifically for pest control operators. It answers every call in English, Spanish, and 30+ other languages (French, Portuguese, Mandarin, Vietnamese, Tagalog, Arabic, and more), qualifies pest type and severity, handles real-estate termite inspections inside tight escrow windows, upsells quarterly recurring contracts on the call, and writes the job card straight into PestPac, ServSuite, FieldRoutes, or GorillaDesk. You stop losing the 2 AM emergency. You stop losing the apartment-complex tenant who does not speak English. You stop losing the termite inspection to the guy who picked up first.
Every missed emergency is a quarterly contract walking away.
The typical pest control company loses 35 to 48% of inbound calls because the office closes at 5 PM and the phones still ring. Bedbug panic calls at midnight. Termite swarms on a Saturday in April. A property manager with Spanish-speaking tenants in three buildings. Every one of those calls is worth a $360 first treatment plus a $720 annual recurring contract if you pick up. Voicemail does not pick up.
Built for the calls your route supervisor cannot field.
Every pest control company runs the same call types. Generic answering services butcher them. The Forge Voice pest control agent runs them like a senior office manager with five years on the line.
Emergency Infestation Response
Bedbug, rodent, or roach panic call at 2 AM. Agent qualifies pest type, duration, severity, whether kids or pets are in the home, and books the earliest same-day inspection. Life-safety flags escalate to SMS your on-call tech immediately.
Recurring Quarterly Contracts
After qualifying a one-off call, agent presents your quarterly or bi-monthly recurring plan at the exact pricing you set. Customer says yes, agent reads the contract terms, captures audible consent, and writes the recurring schedule into PestPac or FieldRoutes.
Termite & Real-Estate Inspections
Realtor or title-company calls for a WDO inspection with a closing date five days out. Agent captures property address, inspection type, lender requirement, authorized billing contact, and books inside the escrow window. Flagged as escrow-critical for your inspector.
Mosquito Seasonal Service
Homeowner calls in May about backyard mosquitoes before a summer cookout. Agent qualifies yard size, pet and pond context, and sells the seasonal treatment plan (6-month outdoor barrier package) with recurring billing locked in.
Wildlife Removal
Caller has a raccoon in the attic, a snake on the porch, or bats in the chimney. Agent runs the wildlife-specific qualification script, captures structural damage context, and routes to your wildlife specialist with a different pricing structure than general pest.
Multi-Family Tenant Calls
Apartment complex tenant calls reporting roaches in their unit. Agent confirms the tenant's unit, pulls the property-management billing account, runs the qualification in Spanish if needed, and books the inspection window. Property manager gets a copy automatically.
From kickoff to live route dispatch in seven days.
A structured launch program, not a self-serve signup. Tuned specifically for the pest control route and dispatch workflow.
Dispatch Discovery
Ninety-minute working call with you, your route supervisor, and compliance. We map call types, pest qualification rules, EPA disclosure language, and CRM write-back logic.
Build & Integrate
We wire PestPac, ServSuite, FieldRoutes, or GorillaDesk, build the bilingual knowledge base, lock the EPA disclosure script, and produce the custom brand voice.
Go Live
You approve the staging calls, we port or forward the line, and the agent starts dispatching jobs the moment you say go.
Tuned & Reviewed
Thirty days of active tuning by your launch engineer plus a written optimization scorecard. By day 30 the agent routes your shop the way a senior office manager would.
A complete, done-for-you pest control phone program.
You do not buy a tool. You get a ready-to-run bilingual answering system tuned to pest control call flow, wired to your dispatch stack, and actively optimized by the Forge team.
Dispatch Workflow Mapping
We sit with you, your route supervisor, and compliance lead. Document every call type, pest qualification tree, EPA disclosure language, service-area ZIPs, and how jobs move from phone to route sheet.
Custom Brand Voice (EN + ES + 28 more)
A single bilingual voice that matches your brand. Calm, direct, trustworthy. Same voice greets the English homeowner and the Spanish-speaking tenant. Brand consistency never breaks.
Pest Knowledge Base
Treatment catalog, recurring plan tiers, service-area ZIPs, pest categories, termite and WDO protocols, wildlife rules, property management accounts, financing options, and objection responses. Bilingual.
Dispatch CRM Integration
PestPac, ServSuite, FieldRoutes, GorillaDesk, Briostack, Jobber, or a custom webhook. Job cards write back with pest type, treatment recommendation, urgency, and transcript the moment the caller hangs up.
Live Command Center
Your Forge dashboard. Real-time calls, bilingual transcripts, emergency queue, missed-call recovery, and recurring-contract pipeline. Team seats for owner, route supervisor, and service manager.
30 Days of Active Tuning
Your launch engineer listens to calls daily, adjusts qualification thresholds, retrains on edge cases. By day 30 the agent sells recurring plans the way your best office manager would.
EPA Disclosure Scripting
State-compliant and EPA-required pre-treatment disclosures locked inside the script exactly as your compliance team writes them. Audit trail with timestamped consent. The agent cannot improvise regulated language.
Real-Estate Inspection Flow
Termite and WDO inspection calls run a priority flow. Agent captures closing date, lender requirement, authorized billing, and schedules inside the escrow window. Inspector gets the context before the truck rolls.
Monthly Optimization
Thirty-minute working call with your Forge strategist. We review what converted, what leaked, and what to tune next. Written scorecard, prioritized action list.
Priced for shops that refuse to miss another emergency.
Simple monthly retainer. Usage passthrough at a flat rate, no per-call surprises.
- 1,000 included minutes / mo
- 1 location
- English and Spanish native
- One CRM integration
- EPA disclosure scripting
- Live dashboard, one seat
- 2,000 included minutes / mo
- Up to 3 locations
- Custom brand voice clone
- PestPac or FieldRoutes integration
- Recurring upsell scripting
- Missed-call recovery campaigns
- Live dashboard, five seats
- Custom minute pool
- Unlimited branches
- Commercial and multi-family intake
- Priority human escalation tier
- Dedicated strategist, weekly review
- Procurement, security, and SLA review
Guarantee
If the agent does not recover at least 12 booked inspections in month one, month two is on us.
Not a refund gimmick. An outcome commitment. We track every recovered missed call, every booked inspection, every recurring-contract upsell in your dashboard. If the agent does not hit the recovery threshold we agree on during discovery, the next month of retainer is waived while we keep tuning.
We only take on pest control operators we believe we can win for. If discovery shows it is not a fit, we will tell you before you sign.
Refer a pest control shop. Get paid every month they stay.
Pest control consultants, PestPac and FieldRoutes integrators, industry coaches, state association contacts, and supply reps. Send us pest control clients and we split the profit with you fifty-fifty for the lifetime of the account. No cap, no sunset, no quarterly reset. You bring the trust, we run the product, both sides win.
Applications reviewed within 48 hours. We approve partners we believe can win. Once approved, you get a unique referral link, the full asset vault, and a Slack channel with our team.
Apply to the Program →Frequently asked, honestly answered.
Can the AI receptionist handle a 2 AM bedbug or rodent infestation call?
Yes. The agent takes unlimited concurrent calls 24/7. It qualifies the pest, the duration of the issue, the severity, whether kids or pets are in the home, and books the next available inspection or treatment slot. Emergency infestation calls with vulnerable occupants flag for priority morning dispatch and SMS your on-call tech within seconds.
Does it integrate with PestPac, ServSuite, FieldRoutes, or GorillaDesk?
Yes. We wire it into PestPac, ServSuite, FieldRoutes, GorillaDesk, Briostack, Jobber, or a custom webhook. The agent writes the job card with pest type, treatment recommendation, urgency tag, and full transcript. Route sheets update automatically.
How does it handle EPA treatment disclosure and regulated language?
The agent reads your state-compliant and EPA-required pre-treatment disclosures exactly as your compliance team writes them, in English or Spanish. We lock the disclosure language inside the script. It cannot improvise EPA-regulated statements. Customers confirm consent on the line, which we log with timestamp for audit.
Can it book real-estate termite inspections inside tight escrow windows?
Yes. Realtor and title-company calls run a separate priority flow. The agent captures the closing date, property address, inspection type (WDO, termite, full), lender requirement, and authorized billing contact. Escrow-critical inspections get flagged and scheduled inside the deadline window, not the general queue.
Does it upsell recurring quarterly contracts on the call?
Yes. After qualifying the one-off call, the agent offers your quarterly or bi-monthly recurring treatment plan with the exact pricing you set. Customers who opt in get the contract terms read back, consent captured, and the recurring schedule written into PestPac or FieldRoutes before the call ends.
Can it handle Spanish-speaking property managers and tenants in multi-family buildings?
Yes. This is where most pest control operators leak the most revenue. The agent answers Spanish-speaking tenants on the first word, confirms the property-management billing account, captures unit number, runs the pest qualification in Spanish, and books the inspection window while the caller is still on the line. No more voicemails nobody ever calls back.
How does it handle mosquito, wildlife, and seasonal service types?
The agent runs a different qualification flow per pest category. Mosquito service triggers outdoor treatment scheduling and a recurring seasonal plan offer. Wildlife removal (raccoon, snake, bat, squirrel) routes to your wildlife specialist and captures structural damage context. General pest routes into the standard quarterly program.
How long does it take to go live for a pest control company?
Most pest control operators are live on a forwarded number within 5 to 7 business days. We ingest your treatment catalog, pricing, route structure, and CRM, your compliance team signs off on the EPA disclosure script, you review sample calls, then we port the line. Expedited 72-hour fast-track available for shops entering summer or termite-swarm season.
Can I keep my existing dispatch number?
Yes. You either forward your existing number to the Forge Voice number we provision, or we port it fully. Caller ID, voicemail fallback, and team routing continue to work. Your customers still dial the same number.
How is this different from a regular answering service?
A human answering service reads a script, misreads pest types, and forwards weak intake to your route supervisor. The Forge Voice pest control agent qualifies against your treatment catalog, upsells the recurring plan on the call, writes the job card in PestPac or FieldRoutes directly, reads EPA disclosures exactly as compliance locks them, and does all of this in Spanish or English on the first ring for a flat monthly fee that does not scale with call volume.
See the rest of the Forge stack.
Forge Voice is one product in a suite built for service businesses that want to stop losing revenue to operational drag.
General Voice Page
The full Forge Voice product in 30+ languages. Any service vertical.
AI SMS + Web Chat
The text-side twin to Forge Voice. Same intake, over SMS and website chat.
Client Document Vault
Secure client portal for service contracts, WDO reports, inspection forms, and consent logs.
Back-Office Automation
Invoicing, reminders, and review collection for trade-business operators.
Stop losing the 2 AM infestation call.
Call the Forge Voice demo right now. Talk to the pest control agent. Ask it about an after-hours bedbug call in Spanish. When you are ready, claim your launch slot.