The AI receptionist built for the storm-call surge.
A done-for-you multilingual voice agent tuned for roofing contractors. When the next hailstorm hits your territory and inbound calls spike 4x to 6x normal, every caller gets answered on the first ring, qualified against your insurance workflow, and booked for inspection. English, Spanish, and 30+ other languages (French, Portuguese, Mandarin, Vietnamese, Tagalog, Arabic, and more), wired to AccuLynx, JobNimbus, and CompanyCam, with photo capture built in. Stop letting the next guy on Google Maps close the neighborhood you were going to canvass tomorrow.
The storm hits Tuesday. Your competitor was already answering.
The first 72 hours after a named storm is when 80% of the high-ticket claim jobs get claimed. Homeowners call the first roofer whose number they can reach. If your office was still running the standard three-line phone tree, you lost the neighborhood before you loaded the ladders.
Built for the calls that make your quarter.
Roofing is a momentum business. Miss the first wave after a storm and the whole quarter gets ugly. The Forge Voice roofing agent treats every call like the one that funds payroll.
Post-Storm Surge Response
A hailstorm hits Tuesday night. By 7 AM Wednesday the line is ringing every two minutes. The agent answers every call in parallel, triages damage severity, flags claim status, and books inspections as fast as your calendar can absorb. You canvass a neighborhood that is already half-booked with you.
Insurance Claim Qualification
Homeowner calls asking if you help with insurance claims. Agent walks through carrier, filed or not, adjuster status, deductible, and prior claim history. Qualified claim jobs tagged and routed to your insurance coordinator. Unqualified chase-callers filtered before you waste a truck.
Commercial Flat-Roof Leak
Property manager calls about active leaks in a retail plaza. Agent captures building address, membrane type, leak location, occupancy, tenant impact, and facilities contact. Commercial leaks route straight to your commercial PM with a structured service brief, not into the residential queue.
Bilingual Residential Re-Roof
Spanish-speaking homeowner is shopping a full re-roof, cash job, three estimates. Agent qualifies timeline, preferred material, existing roof age, and financing interest. Books the sales consult with your closer who happens to speak Spanish, or books with an English closer and flags an interpreter need.
Mid-Call Photo Intake
Homeowner describes damage vaguely. Agent texts a secure upload link right in the call. Two minutes later, three photos are attached to the lead in CompanyCam. Your estimator sees the roof before the inspection. Pre-measures are better. Close rate goes up.
Warranty and Punch-List Calls
Existing customer calls about a post-install concern. Agent pulls the job record, asks the three diagnostic questions you want asked, and routes to the project manager of record with full history. Warranty issues never die in voicemail. Your referrals keep coming.
From kickoff to live inspection booking in seven days.
A structured launch program, not a self-serve signup. Tuned specifically for the roofing sales and production workflow.
Sales Workflow Discovery
Ninety-minute call with you, your sales manager, and production. We map call types, insurance workflow, close criteria, and photo intake standards.
Build & Integrate
We wire AccuLynx, JobNimbus, or CompanyCam, build the bilingual knowledge base, load your material and warranty catalog, and produce the custom brand voice.
Go Live
You approve the staging calls, we port or forward the line, and the agent starts booking inspections the moment you say go.
Tuned & Reviewed
Thirty days of active tuning by your launch engineer plus a written optimization scorecard. By day 30 the agent sounds like a veteran ISA.
A complete, done-for-you roofing phone program.
You do not buy a tool. You get a ready-to-run bilingual answering system tuned to roofing call flow, wired to your CRM, and actively optimized by the Forge team through every storm season.
Sales Workflow Mapping
We work with you and your sales manager to document every call type, insurance workflow, close criteria, and how leads move from phone to inspection to signed contract.
Custom Brand Voice (EN + ES + 28 more)
A single bilingual voice that matches your brand. Confident, neighborly, sharp on claim terms. Same voice greets the English storm chaser and the Spanish-speaking homeowner.
Roofing Knowledge Base
Shingle and membrane brands, warranty tiers, insurance workflow, service radius, financing options, manufacturer programs, and objection responses. Translated and culturally adapted.
Sales CRM Integration
AccuLynx, JobNimbus, CompanyCam, Roofr, Leap, or a custom webhook. Lead records write back with claim status, photo uploads, and transcript the moment the caller hangs up.
Live Command Center
Your Forge dashboard. Real-time calls, bilingual transcripts, claim status tags, inspection calendar, photo uploads, and pipeline attribution. Seats for owner, sales, and production.
30 Days of Active Tuning
Your launch engineer listens to calls daily, adjusts claim triage, retrains on edge cases. By day 30 the agent qualifies claims like an insurance-savvy ISA.
Storm-Surge Capacity
Unlimited concurrent calls the moment the next hailstorm hits. A surge switch in your dashboard tightens qualifying questions and auto-prioritizes approved claims.
Mid-Call Photo Intake
The agent texts an upload link mid-call. Photos attach to the lead in CompanyCam or AccuLynx. Estimators show up with context, close rates climb, inspection waste drops.
Monthly Optimization
Thirty-minute working call with your Forge strategist. We review what converted, what leaked, and what to tune next. Written scorecard, prioritized action list.
Priced for roofers who refuse to miss a storm.
Simple monthly retainer. Usage passthrough at a flat rate, no per-call surprises.
- 1,000 included minutes / mo
- 1 location
- English and Spanish native
- One CRM integration
- Email lead brief after every call
- Live dashboard, one seat
- 2,000 included minutes / mo
- Up to 3 locations
- Custom brand voice clone
- AccuLynx or JobNimbus integration
- Mid-call photo intake
- Storm-mode surge capacity
- Live dashboard, five seats
- Custom minute pool
- Unlimited markets
- Outbound follow-up sequences
- Commercial intake flow
- Priority human escalation tier
- Dedicated strategist, weekly review
Guarantee
If the agent does not recover at least 20 booked inspections in month one, month two is on us.
Not a refund gimmick. An outcome commitment. We track every recovered missed call, every inspection booked, every qualified claim surfaced in your dashboard. If the agent does not hit the recovery threshold we agree on during discovery, the next month of retainer is waived while we keep tuning.
We only take on roofing shops we believe we can win for. If discovery shows it is not a fit, we will tell you before you sign.
Refer a roofing shop. Get paid every month they stay.
Roofing consultants, sales coaches, CRM integrators, material reps, and marketing agencies. Send us roofing clients and we split the profit with you fifty-fifty for the lifetime of the account. No cap, no sunset, no quarterly reset.
Applications reviewed within 48 hours. We approve partners we believe can win. Once approved, you get a unique referral link, the full asset vault, and a Slack channel with our team.
Apply to the Program →Frequently asked, honestly answered.
Can the agent absorb a storm-day call surge?
Yes. Unlimited concurrent calls. A hailstorm can spike inbound volume 4x to 6x normal. The agent answers every caller on the first ring, qualifies each one, and queues inspections into the schedule your canvassers will work tomorrow. No busy signals. No callbacks that never happen.
Does it qualify insurance-claim callers before booking?
Yes. The agent asks whether they have already filed a claim, the carrier name, claim number if they have it, adjuster contact, and whether the claim has been approved, denied, or is pending. Unqualified insurance-chasers get filtered out before the inspection truck rolls. Qualified claim jobs get tagged and routed to your insurance coordinator.
Can it capture project photos from callers?
Yes. The agent sends the caller an SMS link to upload damage photos mid-call or immediately after. Photos attach to the lead record in AccuLynx or CompanyCam automatically. Your estimator sees the roof before getting in the truck, which means fewer wasted inspection visits and better pre-measures.
Does it integrate with AccuLynx, JobNimbus, or CompanyCam?
Yes. We wire it directly into AccuLynx, JobNimbus, CompanyCam, Roofr, Leap, or a custom webhook. The agent creates the lead record, attaches the transcript, tags claim status, and pushes photo uploads to the right project folder the moment the caller hangs up.
Can it handle Spanish-speaking homeowners?
Yes. The agent detects Spanish on the first word and runs the entire call in Spanish, including insurance terminology, inspection language, and scheduling. Spanish-speaking homeowners are overrepresented in storm-response markets across the Southeast and Southwest. Serving them on the first ring is where the biggest competitive gap is right now.
How long does it take to go live?
Most roofing shops are live within 5 to 7 business days. We ingest your material menu, warranty program, service radius, insurance workflow, and CRM. You review sample calls in staging, then we port the line. If a named storm is in the forecast, ask about our 72-hour fast-track.
Can it handle commercial flat-roof leak intake?
Yes. Commercial callers get a separate qualification flow. The agent captures building address, membrane type if known (TPO, EPDM, modified bit), leak location, occupancy, facilities contact, and PO authority. Commercial leak calls route to your commercial project manager, not the residential canvasser queue.
Can I keep my existing number?
Yes. You either forward your existing line to the Forge Voice number we provision, or we port it fully. Caller ID, voicemail fallback, and team routing continue to work. Your customers still dial the same number.
How is this different from a regular answering service?
A human answering service caps out at surge capacity, reads a generic script, and forwards every caller to you regardless of quality. The Forge Voice roofing agent qualifies against your claim workflow, writes into AccuLynx directly, captures damage photos, and does it all in Spanish or English on the first ring, every time, for a flat monthly fee that does not scale with storm-day call volume.
See the rest of the Forge stack.
Forge Voice is one product in a suite built for service businesses that want to stop losing revenue to operational drag.
General Voice Page
The full Forge Voice product in 30+ languages. Any service vertical.
AI SMS + Web Chat
The text-side twin to Forge Voice. Same intake, over SMS and website chat.
Client Document Vault
Secure client portal for contracts, claim docs, estimates, and warranty paperwork.
Back-Office Automation
Invoicing, reminders, and review collection for trade-business operators.
The next storm is already forming.
Call the Forge Voice demo right now. Talk to the roofing agent. Ask about an approved State Farm claim in Spanish. When you are ready, claim your launch slot before the next front hits.