Forge Voice answers every call in English, Spanish, and 30+ other languages, qualifies the lead, books the appointment on your ServiceTitan calendar, and writes the dispatch ticket into ServiceTitan before the caller hangs up. No voicemail to type, no missed call to chase, no after-hours job that goes to a competitor.
Five steps from "the phone rings" to "the ticket is in dispatch." No human touches it unless the caller asks.
Forge Voice picks up on the first ring, 24/7, in the caller's first language.
Captures the customer name, address, service type, urgency, and callback number using your dispatch rules.
Reads your ServiceTitan availability for the right service zone and offers the caller real-time slots.
Locks the slot, creates or updates the customer record, and writes the dispatch ticket with the full transcript attached.
Texts the caller their appointment confirmation. Your dispatcher sees a fully-typed ticket in queue.
Most AI receptionist vendors integrate with one or two CRMs as a sales-deck checkbox. Forge Voice is built around the workflows ServiceTitan operators actually run: emergency triage, multi-location dispatch, business-unit routing, ZIP-code-based service area, and the after-hours fallback you already pay for. The 30-day engineer-tuned onboarding means a real Forge engineer listens to every call your agent takes for the first month and tunes it until it sounds exactly like your office.
Yes. After the caller hangs up Forge Voice writes a job into ServiceTitan with the customer record, service type, address, urgency tag, callback number, and the full call transcript attached.
Yes. The agent reads your availability, offers two or three real time slots, locks the slot the caller picks, and writes the appointment back.
Forge Voice tags emergency calls with your urgency rules and routes them to your on-call tech via SMS or push within 30 seconds.
24 to 48 hours from sign-up to a live phone line. We provision the number, configure the voice for your brand, plug in the ServiceTitan API connection, and run test calls before going live.
Yes. Forge Voice can route by ZIP code, business unit, or campaign source. Multi-location pricing is on the Scale tier.
Hear it answer your number and write a real ServiceTitan ticket in front of you.
See Forge Voice Call (706) 981-6655