The AI receptionist that knows the difference between a check-engine and a click-when-starting.
A done-for-you multilingual voice agent built for mechanic shops, tire shops, auto body, and fleet service. It answers every call in English, Spanish, and 30+ other languages (French, Portuguese, Mandarin, Vietnamese, Tagalog, Arabic, and more), captures the caller's exact symptom without quoting diagnosis, books the diagnostic or service slot, routes fleet POs separately from retail, and writes the repair order straight into Shopmonkey, Mitchell1, RepairShopr, or Tekmetric. You stop losing the walk-in that rolls into the next shop over. You stop losing the caller who hangs up on voicemail because nobody speaks their language. You stop losing Saturday mornings to a busy signal.
Every missed call is a job your competitor just won.
The typical independent auto shop loses 28 to 44 percent of its inbound calls to voicemail, busy signals, and "please hold" that never ends. Your service advisor is writing up a customer at the counter. Your tech is buried under a truck. The caller hangs up and drives to the next shop on Google Maps. Most of them never call back.
Built for the calls your service writer cannot get to.
Every auto shop has the same call patterns. Most phone trees mangle them. The Forge Voice Auto agent runs them like a senior service advisor with ten years at your shop.
Routine Maintenance Scheduling
Customer calls for an oil change, tire rotation, or 30k service. Agent pulls the vehicle history if they are a prior customer, offers the next three available slots that fit the service length, books the one they pick, and texts confirmation. Zero advisor time spent on calendar Tetris.
Diagnostic Booking With Symptom Capture
Caller describes a noise, a light, a smell, a behavior. Agent captures the symptom in the caller's exact words, logs year/make/model/mileage, books a diagnostic slot, and never quotes a cause or a price. Your tech sees the caller's symptom list before the car rolls in.
Tire Shop Seasonal Demand
First freeze of the year, first heat wave, first road-trip weekend. Calls triple overnight. The agent takes unlimited concurrent calls, quotes tire availability by size without committing price, books mounting and balancing slots, and routes to a different advisor if the caller wants a full tire sale.
Auto Body Estimate Intake
Customer calls after an accident. Agent captures date of loss, other-party info, insurance carrier, claim number if available, and books the estimate appointment. Insurance adjuster calls get routed to a dedicated voicemail or to your estimator directly based on rules you set.
Fleet Service Accounts
Fleet contact calls for a scheduled PM or a breakdown. Agent confirms the PO number, vehicle unit tag, authorized billing contact, and routes the work order to the fleet advisor queue. Retail callers never get the fleet flow. Fleet callers never get retail hold music.
Walk-In Diversion
Caller wants to drop in "in a few minutes." Instead of hoping the bay is free, the agent checks your live capacity, offers a specific confirmed slot today or tomorrow, and books it. Walk-in-to-scheduled conversion typically lifts 35 to 45 percent in the first 60 days.
From kickoff to live booking in seven days.
A structured launch program, not a self-serve signup. Tuned specifically for auto repair shop workflow.
Service Discovery
Ninety-minute working call with you and your service advisor. We map call types, service menu, labor rates, drop-off rules, fleet accounts, and SMS write-back rules.
Build & Integrate
We wire Shopmonkey, Mitchell1, RepairShopr, Tekmetric, or AutoLeap, build the bilingual knowledge base, load your service menu, and produce the custom brand voice.
Go Live
You approve the staging calls, we port or forward the line, and the agent starts booking slots the moment you say go.
Tuned & Reviewed
Thirty days of active tuning by your launch engineer plus a written optimization scorecard. By day 30 the agent sounds like a senior service advisor.
A complete, done-for-you auto shop phone program.
You do not buy a tool. You get a ready-to-run bilingual answering system tuned to auto service call flow, wired to your shop management system, and actively optimized by the Forge team.
Service Workflow Mapping
We sit with you and your advisor, document every service type, every bay capacity, drop-off rules, fleet accounts, and exactly how jobs move from phone to lift.
Custom Brand Voice (EN + ES + 28 more)
A single bilingual voice that matches your shop. Direct, warm, never condescending. Same voice greets the English customer and the Spanish-speaking caller. Brand consistency never breaks.
Auto Shop Knowledge Base
Service menu, labor rates, diag fee policy, warranty rules, fleet accounts, loaner availability, financing options, and objection responses. Bilingual. Reviewed by your advisor before go-live.
Shop Management Integration
Shopmonkey, Mitchell1, RepairShopr, Tekmetric, AutoLeap, or a custom webhook. RO drafts write back with symptom notes, transcript attached, and preferred-language flag the moment the caller hangs up.
Live Command Center
Your Forge dashboard. Real-time calls, bilingual transcripts, booked appointments, missed-call recovery, and ticket value attribution. Team seats for advisor, owner, and shop manager.
30 Days of Active Tuning
Your launch engineer listens to calls daily, adjusts symptom-capture phrasing, retrains on edge cases. By day 30 the agent books your shop the way a senior advisor would.
Diagnosis-Safe Intake Rules
The agent captures symptoms, never quotes diagnosis, never quotes price without your advisor in the loop. Protects your margin and your liability on every call.
Fleet vs Retail Routing
Fleet callers get a PO-first flow. Retail callers get a symptom-first flow. They never cross. Your fleet advisor never burns time on retail hold queues.
Monthly Optimization
Thirty-minute working call with your Forge strategist. We review what booked, what leaked, and what to tune next. Written scorecard, prioritized action list.
Priced for shops that refuse to miss another walk-in.
Simple monthly retainer. Usage passthrough at a flat rate, no per-call surprises.
- 1,000 included minutes / mo
- 1 location
- English and Spanish native
- One shop-management integration
- Email service brief after every call
- Live dashboard, one seat
- 2,000 included minutes / mo
- Up to 3 locations
- Custom brand voice clone
- Shopmonkey or Tekmetric integration
- Fleet and retail routing
- Missed-call recovery campaigns
- Live dashboard, five seats
- Custom minute pool
- Unlimited locations
- Auto body and collision intake flow
- Priority human escalation tier
- Dedicated strategist, weekly review
- Procurement, security, and SLA review
Guarantee
If the agent does not book at least 20 confirmed repair appointments in month one, month two is on us.
Not a refund gimmick. An outcome commitment. We track every recovered missed call, every booked slot, every fleet PO in your dashboard. If the agent does not hit the booking threshold we agree on during discovery, the next month of retainer is waived while we keep tuning.
We only take on auto shops we believe we can win for. If discovery shows it is not a fit, we will tell you before you sign.
Refer an auto shop. Get paid every month they stay.
Auto industry consultants, shop coaches, shop management integrators, and parts-supplier reps. Send us auto repair clients and we split the profit with you fifty-fifty for the lifetime of the account. No cap, no sunset, no quarterly reset. You bring the trust, we run the product, both sides win.
Applications reviewed within 48 hours. We approve partners we believe can win. Once approved, you get a unique referral link, the full asset vault, and a Slack channel with our team.
Apply to the Program →Frequently asked, honestly answered.
Does it integrate with Shopmonkey, Mitchell1, RepairShopr, Tekmetric, or AutoLeap?
Yes. We wire the agent directly into Shopmonkey, Mitchell1, RepairShopr, Tekmetric, AutoLeap, or a custom webhook. The agent creates the repair order, attaches the transcript, tags the requested service, and surfaces the appointment on your scheduler the moment the caller hangs up.
How does the agent handle technical questions from callers?
The agent never quotes a diagnosis or a repair price over the phone. It listens, captures the exact symptom the caller describes in their own words, logs the vehicle year, make, model, and mileage, and books a diagnostic appointment. You protect your liability and your margin, and the caller gets an appointment booked instead of a stall.
Can it handle Spanish-speaking walk-in and phone customers?
Yes. The agent answers Spanish-speaking callers on the first word in natural regional Spanish, captures the exact symptom, confirms the vehicle, and books the slot. For shops in metros with heavy Hispanic population, this alone typically recovers 20 to 35 percent more booked service per month. No more losing the call because the writer only speaks English.
How does it handle parts availability questions?
If the caller asks whether a specific part is in stock, the agent logs the request, books a diagnostic or drop-off slot, and hands a tagged parts-check task to your service advisor before the appointment. The agent never guesses on availability. It routes the question to the human who can actually pull the part from your supplier.
Can it route fleet accounts differently from retail callers?
Yes. Fleet callers get a separate qualification flow. The agent confirms the PO number, vehicle unit tag, authorized contact, and billing account, then routes the work order to the fleet service advisor instead of the retail queue. Retail callers move through your standard diagnostic and booking flow. The queues never cross.
Does it book tire, oil change, and maintenance services differently from diagnostic work?
Yes. The agent runs separate booking flows for tire sales, oil change, alignment, brake jobs, and diagnostic work. Each service type has its own questions, its own time block, and its own drop-off versus wait criteria, matched to how your shop actually runs the bays.
How long does it take to go live for an auto repair shop?
Most auto shops are live on a forwarded number within 5 to 7 business days. We ingest your service menu, labor rates, drop-off rules, and shop management system, you review sample calls, then we port the line. Expedited 72-hour fast-track available.
Can I keep my existing shop number?
Yes. You either forward your existing number to the Forge Voice number we provision, or we port it fully. Caller ID, voicemail fallback, and team routing continue to work. Your customers still dial the same number.
How is this different from a regular answering service?
A human answering service reads a script, misreads vehicle info, and forwards bad intake to your writer. The Forge Voice Auto agent captures symptoms the way a senior advisor would, writes the RO draft in Shopmonkey directly, routes fleet separately from retail, and does it all in Spanish or English on the first ring, every time, for a flat monthly fee that does not scale with call volume.
See the rest of the Forge stack.
Forge Voice is one product in a suite built for service businesses that want to stop losing revenue to operational drag.
AI SMS + Web Chat
The text-side twin to Forge Voice. Same intake, over SMS and website chat.
Client Document Vault
Secure client portal for estimates, invoices, repair history, and warranty docs.
General Voice Page
The full Forge Voice product in 30+ languages. Any service vertical.
Back-Office Automation
Invoicing, reminders, and review collection for trade-business operators.
Stop losing the first-ring caller to the next shop on Maps.
Call the Forge Voice demo right now. Talk to the auto shop agent. Ask it about a brake grinding noise in Spanish. When you are ready, claim your launch slot.